Renew Health Retreat Terms and Conditions
Retreat Disclaimer
We provide a nurturing and safe environment, and our program is thoughtfully planned, though no responsibility will be taken for any injuries incurred during the retreat.
We also advise you to consult your doctor if you have any pre-existing medical conditions before attending the retreat and require you to use prescribed medication in accordance with directions.
Use of Alcohol and Illicit Drugs
As we are a Health Retreat, we ask that you do not use alcohol or any illicit substances. Use of these substances or such behaviours will result immediately in the guest being asked to leave. If guests are suspected of using alcohol and drugs whilst on the program, their rooms may be searched.
Program Compliance and General Respect of Renew Staff
Various sessions and activities are provided as part of the program at Retreat Health Retreat. Full participation and respectful behaviour towards staff are appreciated. Should there be any question or issue of level of participation or conduct of behaviour, we will ask that you review your behaviour. Repeated instances of inappropriate behaviour towards staff or lack of compliance with the agreed program will result in you being asked to leave.
Destruction of property
We precure well looked after, pleasant accommodation, to support your healing journey. As such, we ask that you respect the premises. Destruction of said property may result in liability for damages and potentially result in you being asked to leave.
Retreat termination.
If we are forced to ask you to leave, due to the above, your retreat is non-refundable.
Smoking
Smoking is only permitted in designated areas, on Retreat. We ask that you minimise smoking if you are not ready to quit.
Mobile Phones, Computers and Electronic Gadgets
These are allowed at Renew Health Retreat. Use is restricted to your rooms and free time only. At no time will they be allowed in the Seminar area unless they are turned to silent and used for photos of Retreat Charts.
Meals
All meals are included in your program. If you have any food allergies or intolerances, please inform us prior to the Retreat and we will make every attempt to accommodate your needs. Guests are responsible for checking the contents and preparation of menu items where this is of grave personal concern. Please do not bring sweets, food, coffee, or tea. We offer a dairy, caffeine, sugar and alcohol-free environment and we ask that while on the program you refrain from these items.
Retreat Boundaries
Our Retreats are central, whilst being very peaceful and quiet. Guests are asked not to leave the Retreat grounds, unless doing scheduled activities. Any requirement to leave the grounds requires permission by Management of Renew Health Retreat.
Seminars & Confidentiality
Confidentiality is the cornerstone to building a safe and trusting relationship in which you can speak openly and honestly. Anything you share with Retreat Staff will remain Confidential. Only the Owner and Facilitator read the private Guest Questionnaire, and it is secured.
Guests & confidentiality
The Guest undertakes that they will not disclose the Confidential Information and Intellectual Property provided to any other party, nor publish, use, reproduce or copy the
Confidential Information, or allow it to be published, used, reproduced, or copied by any other party without the prior consent of Renew Health Retreat.
Challenges or Problems
If you have a challenge or problem, or you are feeling uncomfortable about anything, please contact the Retreat Owner. This way we are aware of what is happening, and we may be able to find a solution.
Guarantee
To receive the full benefit of our program, you must stay for the duration of your program and attend the full program. Your transformation is based on the learning and experiential application of tools on Retreat, as well as your commitment to continued application of these tools on your return home.
Duty Of Care
Renew Health Retreat make no claims implicit or overt for cure of addictions, nor medical or psychological disorders. No expressed or implied medical claims are made. We employ a variety of staff that have been fully trained in their modality.
If you are on medication for your illness do not reduce or stop taking it without first discussing with the team and with your medical Doctor’s agreement.
Guest Cancellation Policy
Renew Health Retreat does not offer cash or credit card refunds for any reason.
Depending on when you cancel, cancellation fees may apply. Fees are determined by the following schedule. Exceptions to our policy cannot be made for any reason:
• If you cancel more than 30 days before your retreat start date, 100% of your payment may be applied to another retreat (Retreat Credit).
• If you cancel 15 - 29 days before your retreat start date, 50% of your payment may be applied to another Retreat. (Retreat Credit).
• If you cancel 14 days or less before your retreat start date, you will forfeit your entire payment.
• All the above apply to Online Coaching Sessions, Level 2 and Level 3.
Exceptions to our policy cannot be made for any reason. This includes Covid-19 circumstances.
Guest retreat credit policy
All guest retreat credits last for 6 months from the date of payment. This includes Covid- 19 circumstances. It is your responsibility to read and understand our cancellation policy before making a booking. Payment of funds is considered booking.
Renew Health Retreat Cancellation Policy
If Renew Health Retreat must cancel or change a scheduled retreat date for any reason, you may transfer your full retreat payment to another retreat, and this retreat credit must be used within 6 months. Or you may request a refund of your payments to us (unless it is out of our control, such as natural disasters or Covid-19) constituting a full settlement. Renew Health Retreat is not responsible for your expenses incurred in preparation for any cancelled retreat, such as airline tickets, loss of work, and/or other costs associated with preparing for your trip.
Any Breach of any terms and conditions
The Guest acknowledges that any breach of the terms and conditions of this agreement may result in legal action.
A visit to a Renew Health Retreat is a commitment to:
Replenish Your Mind, Rebuild Your Body and Renew Your Life
Useful links to help with your wellness journey:-